This article covers guidance for the PEC-AS-0005 error message. You can find guidance for our other error codes here: PEC Errors.
What does it mean?
Our automated checks have been unable to distinguish between human and automated access to the platform.
What can I do?
- Make sure you're using one of our supported browsers. We support the most recent versions of: Chrome, Firefox, Safari, Opera and Edge. For mobile: Chrome, Android browser, iOS Safari, Firefox Mobile and Opera Mobile).
- Try the steps outlined at the bottom of this article.
I'm still having problems
If you've followed the troubleshooting guidance above and you're still having difficulties, click below to send a message to our Support Team.