This article covers guidance for the PEC-AS-0006 error message. You can find guidance for our other error codes here: PEC Errors.

What does it mean?

You’ve had too many failed login attempts. To keep your account secure, we've now locked it.

What can I do?

• Send a message to our support team, they'll help unlock your account. You can do this through the link at the bottom of this article
• To prevent this happening in future, we have some handy tips:
  
  1. Make sure you enter your password and email address correctly; check any autofill tools, such as password managers, for spelling mistakes or outdated details
  
  2. Don't use a VPN or proxy; turn off iCloud private relay if you use it

I'm still having problems

If you've followed the troubleshooting guidance above and you're still having difficulties, click below to send a message to our Support Team.

Need further help?
Click here to contact us