Cashing out with PayPal: FAQ and troubleshooting

Contents:
1. Do I pay PayPal fees when I cash out?
2. Can I use an alternative payment method to PayPal?
3. Do my Prolific and PayPal email have to match?
4. Can I share a PayPal account with another Prolific user?
5. What is Hyperwallet?
6. Do I need to register with Hyperwallet to cash out?

Do I pay PayPal fees when I cash out?

We do not charge fees for cashing out - you’ll receive your full approved balance. However, PayPal may apply fees after the transfer if currency conversion is required.

Can I use an alternative payment method to PayPal?

At present, payments can only be transferred through PayPal unless explicitly advised otherwise. We can’t transfer funds through other methods, including direct bank transfers.

Do my Prolific and PayPal email have to match?

No, these can be separate email addresses. However, your PayPal details must match the full name and country of residence listed on your Prolific account.

Can I share a PayPal account with another Prolific user?

No, each Prolific account must have its own unique PayPal address. Your PayPal account must be in your name only and can’t be connected to any other Prolific account.

If your PayPal address is already linked to an inactive Prolific account and you can't link it to your new account, please contact support using the link at the bottom of this article.

What is Hyperwallet?

Hyperwallet, a PayPal service, is a payment processor. This means that when you cash out on Prolific, Hyperwallet will be the ones delivering your money straight into your PayPal account.

We utilize Hyperwallet payment services to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy

Do I need to register with Hyperwallet to cash out?

No, you’ll just need to add your PayPal details to cash out through Prolific. Hyperwallet will process cashouts automatically when you make a request!

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