This article covers guidance for the PEC-SUB-0011 error message. You can find guidance for our other error codes here: PEC Errors.

Why did this happen?

The country of residence listed in your residential address and 'About you' page doesn't match your current location.

What can I do?

Ensure you are physically located in the country of residence shown on your address and 'About you' page. Also, make sure you are not using a VPN.

What if I'm still receiving this error?

If you are physically located in the country associated with your account and aren't using a VPN, please contact our Support Team by clicking the button below.

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