This article covers guidance for the PEC-SUB-0011 error message. You can find guidance for our other error codes here: PEC Errors.

Why did this happen?

Your current location doesn’t match the country of residence listed in ‘About you’.

What can I do?

Make sure you're physically located in the country of residence listed in ‘About you’. Additionally, check that you're not using a VPN.

What if I'm still receiving this error?

If you are physically located in the country associated with your account and aren't using a VPN, please contact our Support Team by clicking the button below.

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