This article covers guidance for the PEC-AB-0002 error message. You can find guidance for our other error codes here: PEC Errors.

What does it mean?

You're in a different country than the one listed on your account; this could be because you're on holiday or using a VPN or proxy.

You're not banned from Prolific, but if you keep getting this error, you may not be able to take studies from this particular internet connection.

Note: You will not be able to withdraw your money from a different country.

What can I do?

  • Make sure you're not using a VPN or similar (such as iCloud Private Relay on Apple devices), or proxy
  • Check your country of residence is correct on your 'Account' page under ‘Residential address’
  • Wait until you're back in your country of residence to take studies again
  • If you have recently returned from abroad, try re-setting your internet router

I'm still having problems

If you've followed the troubleshooting guidance above and you're still having difficulties, click below to send a message to our Support Team.


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