This article covers guidance for the PEC-AB-0002 error message. You can find guidance for our other error codes here: PEC Errors.
What does it mean?
You're in a different country than the one listed on your account; this could be because you're on holiday or using a VPN or proxy.
You're not banned from Prolific, but if you keep getting this error, you may not be able to take studies from this particular internet connection.
Note: You will not be able to withdraw your money from a different country.
What can I do?
- Make sure you're not using a VPN or similar (such as iCloud Private Relay on Apple devices), or proxy
- Check your country of residence is correct on your 'Account' page under ‘Residential address’
- Wait until you're back in your country of residence to take studies again
- If you have recently returned from abroad, try re-setting your internet router
I'm still having problems
If you've followed the troubleshooting guidance above and you're still having difficulties, click below to send a message to our Support Team.
Need further help?
Click here to contact us