As part of our commitment to maintaining data quality and ensuring security for all users, we occasionally ask participants to complete a quick identity check. This helps us confirm that it's really you completing submissions on our platform.
When will I be asked to check my identity?
The timing of these verification requests depends on various factors, including your account activity, submission history, and random security checks. You may be asked to verify your identity at periodic intervals as part of our security protocols.
How does the check work?
- Notification: You'll receive an in-app notification after completing a submission that triggers the verification requirement
- Time limit: You'll have 1 hour to begin the verification process, and another hour to complete it once started
- Process: The verification involves a simple face scan that confirms your identity
- Completion: Once completed successfully, you'll regain full access to your account
What happens if I don't complete the check?
If you don't complete the verification within the given timeframe, your access to new studies will be temporarily frozen. You'll need to re-complete all verification steps (phone number, ID, and onboarding study) to regain access.
Frequently Asked Questions
Why am I being asked to check my identity again?
This is a standard security measure to ensure the integrity of our platform and the quality of data collected. It helps us confirm that accounts remain with their original owners.
Is this verification secure?
Yes, we use industry-standard verification technology via Onfido to ensure your information is protected.
What if I'm unable to complete the verification in time?
If you miss the verification window, you'll need to go through the full verification process again before accessing new studies. If you experience technical difficulties, please contact our support team immediately.
Will I be asked to verify my identity multiple times?
Yes, you will be asked to verify your identity at different submission milestones to ensure continued account security.
Can I complete the verification on any device?
The verification works best on smartphones with a front-facing camera. Make sure you're in a well-lit area with a stable internet connection when completing the verification.