This article covers guidance for the PEC-U-0001 error message. You can find guidance for our other error codes here: PEC Errors.
What does it mean?
Our automated checks are unable to confirm your IP is in the same location as your current country of residence, as listed on your account. It also means you temporarily can't cash out.
What can I do?
- Make sure you're using one of our supported browsers. We support the most recent versions of: Chrome, Firefox, Safari, Opera and Edge. For mobile: Chrome, Android browser, iOS Safari, Firefox Mobile and Opera Mobile).
- Wait until you're back in your country of residence to update your details or cash out.
- Turn off any VPNs if you're using one.
I'm still having problems
If you've followed the troubleshooting guidance above and you're still having difficulties, click below to send a message to our Support Team.